Encore FAQ

Below are some common questions regarding order processing, artwork and site security.

Question #1 - How do I provide my artwork? What format can you accept for our artwork?

Most of our products have a file upload link on the product page. Simply drag and drop your file or click on the Upload block to navigate to the file on your computer. We accept all types of files -- .pdf, .ai, .jpg, .png, .eps, .dst, .psd, .pub. Your art will recreate the best using an .eps vector file at a resolution of at least 150 ppi

Question #2 - What if I don't have artwork?

Our design team can create custom logos for you at minimal cost. If you have low resolution art we can attempt to clean up the art and increase the resolution. However, sometimes the art is beyond hope and we'll need to create the design from scratch. We will always provide proofs for approval before proceeding with production.

Question #3 - How do we know what the finished product will look like?

We ALWAYS provide a pdf proof prior to production when you submit a logo or have us create a logo. This way you can see and approve the size and position prior to production.

Question #4 - How do we pay for the order?

Our web site utilizes the latest SSL security. You can confidently enter your credit card information for payment. We accept, Visa, Mastercard and American Express

Question #5 - Can I see samples of products prior to ordering?

We can provide free samples of apparel and hard good items for you to inspect prior to production. We ask that you return the apparel samples to us within two weeks. Normally the hard good items are yours to keep.

Question #6 - Can I order small quantities for the items?

We do have minimums for the hard good items. We can produce small quantities of the apparel items- no problem! For the hard good items such as mugs, travel tumblers, portfilios, etc., our suppliers have minumum order quantities we need to meet. However, we can offer less than minimum quantities on most items for an additional small charge.